Orders 26

• How do I place an order?
• What payment options can I use?
• How does payment processing work?
• Why is my credit card being declined?
• Why is my PayPal payment pending?

View all 26

Account 16

• Do I need to create an account to place an order?
• What's the difference between guest checkout and creating an account?
• I checked out as a guest. Can I add that order to my account?
• How do I change my email address?
• How do I change my password?

View all 16

Product 9

• What is the condition of your books?
• Why isn't the cover I received the same as what was shown on site?
• Does Book Outlet carry signed editions?
• How often is inventory updated?
• Will an item come back in stock?

View all 9

Pricing 3

• What's a 'List Price'?
• How are Book Outlet books so cheap?
• Do book prices ever change?

Gift Cards 7

• How do I buy a gift card?
• How are gift cards delivered?
• Do you offer physical Gift Cards?
• What is a gift card wallet?
• How do I add to my Gift Card Wallet?

View all 7

Loyalty 13

• What is the Book Outlet Rewards Program?
• Do I have to sign up for the Rewards Program?
• How do I earn Rewards points?
• How are Purchase Points calculated?
• What are my points worth?

View all 13

About Us 5

• What are your Customer Service hours?
• Are You AODA Compliant?
• How can I request a donation?
• Is Book Outlet a Canadian business?
• Do you still have a physical store?

Orders 26

• How do I place an order?
• What payment options can I use?
• How does payment processing work?
• Why is my credit card being declined?
• Why is my PayPal payment pending?

View all 26

Account 16

• Do I need to create an account to place an order?
• What's the difference between guest checkout and creating an account?
• I checked out as a guest. Can I add that order to my account?
• How do I change my email address?
• How do I change my password?

View all 16

Product 9

• What is the condition of your books?
• Why isn't the cover I received the same as what was shown on site?
• Does Book Outlet carry signed editions?
• How often is inventory updated?
• Will an item come back in stock?

View all 9

Pricing 3

• What's a 'List Price'?
• How are Book Outlet books so cheap?
• Do book prices ever change?

Gift Cards 6

• How do I buy a gift card?
• How are gift cards delivered?
• What's a Gift Card Wallet?
• How do I add to my Gift Card Wallet?
• How do I redeem my gift card?

View all 6

Loyalty 13

• What’s the Book Outlet Rewards Program?
• Do I have to sign up for the Rewards Program?
• How do I earn Rewards points?
• How are purchase points calculated?
• What are my points worth?

View all 13

About Us 2

• What are your Customer Service hours?
• How can I request a donation?