Orders

How do I place an order?
Placing an order is easy and fun (because: books)! Here's how: 1. Browse the site and add your must-have books to your cart by clicking 'Add to ...
Tue, 5 May, 2026 at 11:56 AM
What payment options can I use?
Book Outlet accepts: * VISA * Mastercard * American Express * PayPal * Apple Pay * Google Pay
Tue, 5 May, 2026 at 11:34 AM
How does payment processing work?
When you place your order, we first run a pre-authorization on your credit card, kind of like a “hold” to make sure the funds are available. You’ll see this...
Tue, 5 May, 2026 at 11:36 AM
Why is my credit card being declined?
We know — it’s frustrating when a card gets declined. Sometimes payments are declined for security reasons, even when everything looks correct. Here are...
Tue, 5 May, 2026 at 11:37 AM
Why is my PayPal payment pending?
If your PayPal payment is showing as pending, it usually means PayPal charged your account, but we never received the order or payment on our end. Since...
Tue, 5 May, 2026 at 11:41 AM
When will my order be shipped?
We work hard to get your books out the door as quickly as possible. Most orders ship within 1–3 business days (excluding weekends and holidays). During busi...
Tue, 5 May, 2026 at 11:43 AM
How can I check my order status?
If you have an account: Just head to your My Orders page in your account. There, you'll see a list of all your orders, along with their current status ...
Wed, 6 May, 2026 at 3:27 PM
Why does my order show UNF status?
UNF stands for Unable to Fulfill. This means that while your order was being processed, the items in your order unfortunately became unavailable. When this ...
Tue, 5 May, 2026 at 11:45 AM
Can I change or cancel my order?
Once an order is placed, we're not able to make changes to it. If you have an account: If your order hasn't started processing in our warehouse...
Wed, 6 May, 2026 at 3:30 PM
Can I change the shipping address on my order?
If your order hasn't started processing yet, reach out to our Customer Service team with your order number. We'll do our best to help update the add...
Tue, 5 May, 2026 at 11:53 AM