Orders

Can I make changes to an existing order?
Once an order is placed, changes to the order cannot be made. However, if your order has not begun processing in our warehouse, you can cancel the current o...
Tue, 26 Oct, 2021 at 9:03 PM
How can I change the shipping address on my order?
If your order has not begun processing, please contact us and our Customer Experience team would be happy to advise further. *Please note: if the order ...
Tue, 26 Oct, 2021 at 9:06 PM
How do I cancel an order?
As we want to ensure all orders are processed as quickly as possible, you may only cancel your order for a brief period of time before we begin processing i...
Tue, 26 Oct, 2021 at 9:09 PM
What do I do if I received the wrong book(s)?
Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will stil...
Tue, 26 Oct, 2021 at 9:11 PM
What do I do if my order is damaged?
When you shop on Book Outlet, not only do you save up to 90% off brand new books, you’re also covered by our Cover to Cover Guarantee. As a company of passi...
Tue, 26 Oct, 2021 at 9:14 PM
What do I do if my order is incomplete?
If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected...
Tue, 1 Feb, 2022 at 10:58 AM
How do I register as tax exempt?
If you have a registered tax exemption certificate and require a tax-exempt status for your account, please contact our Customer Experience team before plac...
Wed, 25 May, 2022 at 4:28 PM
How do coupons work?
Each coupon is identified by a Coupon Code and can have different requirements and rewards. Please check your coupon - all requirements stated on the coupon...
Mon, 27 Feb, 2023 at 11:17 AM
How do I apply a coupon to my order?
Promotional coupons may be applied by entering the code directly within the coupon section of your cart. It will then determine if your purchase meets the c...
Mon, 7 Nov, 2022 at 2:52 PM
Do you offer free shipping?
Enjoy free shipping on all orders of $50+ (before tax, shipping, and after discounts/coupons). Please note: gift cards do not count towards the free shippin...
Tue, 9 Jul, 2024 at 3:59 PM