Orders

What do I do if I think my package is lost?
During its journey, it is not uncommon for some gaps to occur between tracking updates of a package. This is especially common during times of higher volume...
Thu, 4 Nov, 2021 at 11:00 AM
What do I do if I did not receive an order that was marked as delivered?
In a situation such as this, we ask that you first check around your residence as it is possible the mail person left the parcel in an obscure location to a...
Tue, 26 Oct, 2021 at 10:17 PM
How do I return items from my order?
If you don't absolutely love your Book Outlet purchase, contact our Customer Experience team within 30 days of receiving your order, and our team would ...
Tue, 1 Feb, 2022 at 10:54 AM
What if I want to return an order due to damage?
When you shop on Book Outlet, not only do you save up to 90% off brand new books, you’re also covered by our Cover To Cover Guarantee. As a company...
Wed, 27 Oct, 2021 at 8:09 AM
What if I returned an order that I used a coupon for?
Most of our coupons require a minimum purchase (i.e. $5 off an order of $35). If product is returned from an order in which a coupon was used and the new su...
Mon, 27 Feb, 2023 at 11:07 AM
How do I register as tax exempt?
If you have a registered tax exemption certificate and require a tax-exempt status for your account, please contact our Customer Experience team before plac...
Thu, 23 May, 2024 at 4:16 PM