Start by taking a good look around your home. Carriers sometimes get creative when hiding packages from porch pirates and the weather (behind a planter, next to the BBQ, or tucked into a bush—we’ve heard it all).

Next, check with your neighbors. Sometimes parcels take a little detour and end up on the wrong doorstep.

Still no luck? Give your local post office a ring. They may have more intel (like GPS delivery coordinates or a photo of where the package was dropped).

If all else fails and your books are still MIA, don’t worry, we’ve got your back. Just reach out to our Customer Service team, and we’ll help make it right.