Orders

How do I cancel an order?
As we want to ensure all orders are processed as quickly as possible, you may only cancel your order for a brief period of time before we begin processing i...
Tue, 26 Oct, 2021 at 9:08 PM
What do I do if I received the wrong book(s)?
Due to the nature of our inventory, in rare cases, the cover for a book received might not match the one in the display picture; however, the ISBN will stil...
Tue, 26 Oct, 2021 at 9:11 PM
What do I do if my order is damaged?
When you shop on Book Outlet, not only do you save up to 90% off brand new books, you’re also covered by our Cover to Cover Guarantee. As a company of passi...
Tue, 26 Oct, 2021 at 9:15 PM
What do I do if my order is incomplete?
If your order arrives and you notice a shortage or an error with your order, you must report it within a maximum of 30 days from when the order was expected...
Tue, 1 Feb, 2022 at 10:58 AM
How do coupons work?
Each coupon is identified by a Coupon Code and can have different requirements and rewards. Please check your coupon - all requirements stated on the coup...
Mon, 27 Feb, 2023 at 11:18 AM
Do you offer free shipping?
Enjoy free shipping on all orders of $35+ (before tax, shipping, and after discounts/coupons). Please note: gift cards do not count towards the free shippin...
Tue, 9 Jul, 2024 at 3:59 PM
How long do shipments take to be delivered?
Delivery times for orders vary based on the shipping destination. For more detailed information, please visit our Shipping page. If your order does not ...
Thu, 4 Nov, 2021 at 10:57 AM
Can my order be expedited?
Unfortunately, at this time, we currently only offer standard shipping.
Sun, 19 Sep, 2021 at 6:54 PM
Where can I find my tracking number?
Once your order has been shipped from our warehouse, you will receive a shipping confirmation email with a tracking number. Larger orders may be shipped in ...
Sun, 19 Sep, 2021 at 6:57 PM
Why has my tracking not updated?
Once an order has been shipped from our warehouse, carriers require at least 1-3 business days for tracking posts to begin updating (this does not include w...
Sun, 19 Sep, 2021 at 7:09 PM