In a situation such as this, we ask that you first check around your residence as it is possible the mail person left the parcel in an obscure location to avoid the elements and theft. We kindly encourage you to check in with neighbours as it is possible this parcel may have been delivered to their location by accident. In addition, reaching out to the local post office may be beneficial as they will be able to investigate their records of this delivery and hopefully retrieve your package.

Should these efforts not result in your package arriving to you, please contact our Customer Experience team for assistance.