Points from the Refer a Friend program will be held until the order of the referred friend has been shipped. During this holding period, points will be listed under the 'Points Available Soon' section. This is to prevent the redemption of points for returned/cancelled product(s). If your friend’s order is canceled or returned, the 100 points awarded to you for their purchase will be cancelled/removed from your account at Book Outlet’s discretion.

Once the holding period has passed and the order has shipped, the points will be automatically moved into your 'Available Points' area and can be claimed toward a reward if the points balance allows.