Some of your points will be available for redemption immediately in your account (e.g. account creation and newsletter sign-up).

However, points from purchases and the Refer a Friend program will be pending until the order has shipped. For the Refer a Friend program, the 100 referral points will be awaiting the referred friend’s order placement and shipment. During this holding period, points will be listed under the 'Points Available Soon' section. This is to prevent the redemption of points for returned/cancelled product(s).

Once the holding period has passed and the order has shipped, the points will be automatically moved into your 'Available Points' area and can be claimed toward a reward if the points balance allows.