In some cases, the referral tracking may be interrupted which results in the referral not being successful. This happens in private browsers, or if devices are changed.

In addition, we do have security flags in place to prevent the wrongful awarding of points. This means, that in some instances, referrals may be blocked. Therefore, friends who are referred must not have the same home or business addresses or other personal information as you.

If you referred a friend and did not get your points, please contact our Customer Experience team for assistance so that we may look into it further.