Sometimes technology gets a little... moody. If your friend used a private browser, switched devices, or disabled cookies, the referral tracking may not work properly.

We also have a few security measures in place to keep things fair, so if your friend shares the same home address, business address, or other personal info as you, the referral might be blocked automatically.

Still think you should’ve earned those points? No worries! Reach out to our Customer Service team and we’ll be happy to investigate.